Comments, Compliments and Complaints

People who provide services need to know how they are doing

There are times when things are done really well

Sometimes you may be unhappy about services or how you have been treated

In both cases we want to hear from you

The Council:

There are different ways you can comment or complain about the council’s services or services that are provided by another organisation but paid for by the council
• Telephone
• Online
• On a Customer Feedback form 
• By letter
Write to: DACHS, Complaints Team, DMBC, Council House, Priory Road, Dudley, DY1 1HF
Tel: 01384 813067 or 01384 814723

Or call Dudley Council Plus on 0300 555 2345

More information:

Click here to contact the Quality and Complaints Team

Care Homes or Care Agencies:

Care Homes and Care Agencies are inspected by the Care Quality Commission (CQC)

You can raise concerns about services with the CQC

Contact Details
Telephone: 03000 616161
E-mail: enquiries@cqc.org.uk
Click here to visit the CQC website

Health:

The Clinical Commissioning Group (CCG)

Click here to visit the CCG’s complaints page

Health Watch Dudley

To contact Health Watch Dudley

Telephone: 03000 111 001

Email: hello@healthwatchdudley.co.uk

Click here to visit Health Watch Dudley’s website